At *Our Story Boutique Hotel*, we strive to provide flexibility while maintaining fairness for all our guests. Our **Refund and Cancellation Policy** ensures transparency and clarity regarding booking changes.
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### **Cancellation Policy**
We understand that plans can change. If you need to cancel your booking, the following terms apply:
- **3 Days Prior to Check-In:**
- Cancellations made at least three days before your check-in date will be eligible for a **100% refund**.
- **2 Days Prior to Check-In:**
- Cancellations made two days before your check-in date will receive a **70% refund**.
- **1 Day Prior to Check-In:**
- Cancellations made one day before your check-in date will be eligible for a **50% refund**.
- **On the Booking Date:**
- Unfortunately, cancellations made on the day of check-in will result in a **forfeit of the full booking amount** and no refund will be provided.
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### **Refund Process**
- Refunds will be processed within **7–14 business days** from the date of cancellation, depending on your payment method and bank.
- Refunds will be issued to the original payment method used during booking.
Our reservation team will review your request and confirm the cancellation and refund eligibility.
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### **Non-Refundable Exceptions**
Certain promotional or discounted rates may be marked as **non-refundable** at the time of booking. These bookings are not eligible for cancellations or refunds.
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For any questions or assistance, feel free to contact us at **[[email protected]](mailto:[email protected])**. Thank you for choosing *Our Story Boutique Hotel* for your stay.
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